Shipping policy

Every Frontier Kit is assembled, programmed, and bench tested before it ships. That build step is the reason the handling window below is wider than a warehouse order, and it is also the reason your kit works the moment you open the case.

Free standard shipping in the United States

Standard shipping is free on every order shipped within the United States. There is no minimum order value. Express shipping is available at checkout if you need your kit sooner.

How long it takes

• Handling: 1 to 10 business days. Kits are built and configured to order. Single kits usually move in the first few days of that window. Larger multi kit and repeater orders take longer to build and test.
• Transit: 2 to 7 days once the carrier has the package.

Plan on 3 to 17 days from order to doorstep for a made to order kit. Apparel and accessories ship on their own schedule and normally arrive faster, since they need no configuration.

Tracking

You receive a tracking number by email as soon as the shipping label is created. If the tracking email has not arrived within 10 business days of your order, email support@offgrid-operator.com with your order number and we will tell you exactly where your build stands.

International orders

We ship to a selected list of countries outside the United States. International rates are calculated at checkout and are the customer's responsibility, as are any import duties, taxes, or customs fees charged on arrival. International delivery times vary by destination and by customs processing.

Radio equipment is regulated differently in every country. Our nodes operate on the 915 MHz ISM band, which is license free in the United States. Confirm that the equipment is legal to operate where you live before ordering.

Shipping addresses

Check your shipping address carefully at checkout. If you spot a mistake, email us right away with your order number. We can correct an address any time before the label is created. Once a package is in the carrier's hands we cannot reroute it, and a package returned to us as undeliverable is reshipped at the customer's cost.

Delays, loss, and damage in transit

If a carrier loses your package or it arrives damaged, contact us with your order number and photographs of the packaging and contents. We will file the carrier claim and get a replacement moving. You are not responsible for damage that happens in transit.

Severe weather and carrier backlogs occasionally push delivery past the estimates above. We will tell you if your order is affected rather than leaving you to guess.

Returns

You have 30 days from delivery to return an order for a refund, and returns are free. We provide the prepaid return label. Full terms are in our Refund Policy.

Questions

Email support@offgrid-operator.com. Messages are answered by the person who builds the kits.