Refund policy

You have 30 days from the delivery date to return your order for a refund.

Returns are free within the United States

We provide a prepaid return shipping label, so you pay nothing to send an item back inside the return window. Start a return by emailing support@offgrid-operator.com with your order number. We reply with the label and instructions.

For orders shipped outside the United States, the 30 day return window still applies, but return shipping is the customer's responsibility.

Condition of returned items

To be eligible for a full refund, items should come back in their original condition with all included components: the node, the EUD, the antenna, the battery, cables, and the case. Missing components are deducted from the refund at replacement cost.

Testing a kit does not void your return. These are field tools, and we expect you to power one up, pair it, and take it outside before deciding. Normal handling marks from that kind of evaluation are fine.

How your refund is issued

Once we receive and inspect the return, we issue your refund to the original payment method. Refunds typically post within a few business days of inspection, depending on your bank. We email you when the refund is sent.

Exchanges

If you ordered the wrong configuration, email us instead of returning the order outright. Reconfiguring a kit is usually faster and simpler than a return and a fresh order, and we would rather get you the right setup.

What is not covered by a return

• Items returned more than 30 days after delivery.
• Items damaged through misuse rather than a manufacturing defect. These may receive a partial refund or be declined, at our discretion.

Manufacturing defects are handled separately and for the life of the product under our warranty, not through the return window. If a kit fails because something inside it failed, the 30 day clock is irrelevant. Contact us at any point in the product's life.

Damaged in transit

Damage that happens between us and your door is a shipping claim rather than a return. Contact us with photographs and we will handle the carrier claim and the replacement. See our Shipping Policy.

Questions

Email support@offgrid-operator.com with your order number and we will sort it out.