Contact information

OffGrid Operator (Offgrid Operator LLC)
Louisiana, United States

Email: support@offgrid-operator.com
Contact form: offgrid-operator.com/pages/contact

What to contact us about

• Before you buy. Team size, terrain, how many nodes and repeaters your situation actually calls for. Tell us what you are trying to cover and we will tell you what it takes, including when the answer is fewer kits than you expected.
• Order status. Kits are built to order. Send your order number and we will tell you where your build stands.
• Setup and field questions. Pairing, ATAK, offline maps, channels, node placement.
• Returns and warranty claims. See our Refund Policy and Warranty.
• Press, partnerships, and dealer inquiries. Our Press and Media Kit has brand assets and background.

Who answers

OffGrid Operator is owner operated. Messages are read and answered by the person who builds and programs the kits, not a support queue. Expect a reply within 1 to 2 business days.

Emergencies

Our equipment is off-grid communication gear and is not a substitute for emergency services. Do not use this email address for emergencies. If you are in danger, contact emergency services by any means available to you.